1. Introduction
At Kendall Roams, we strive to provide high-quality products for your adventures. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions.
2. Eligibility for Returns
- Returns are only accepted for damaged, defective, or incorrect items received.
- The return request must be initiated within 7 days of receiving the order.
- Items must be unused, in their original packaging, and with all tags intact.
3. Return Process
- To request a return, please contact us with your order details and photos of the issue.
- Once your return request is approved, our team will provide further instructions.
- The item must be handed over to our designated courier at the time of pickup.
4. Refund Policy
- Refunds are issued only if the returned item is approved after inspection.
- Since we offer Cash on Delivery (COD) only, refunds will be provided through an alternative method, which will be communicated upon approval.
- Refunds may take 3 business days to process after return approval.
5. Changes to This Policy
We reserve the right to modify this Return & Refund Policy at any time. Any updates will be reflected on this page.
6. Contact Us
For any return or refund inquiries, please contact us at [email protected].